Complaints Procedure

Making a Complaint

Alliance Financial Protection Limited (trading as Alliance Advisory Services) is authorised and regulated by the Financial Conduct Authority. Registered in England, No: 16223618. Financial Conduct Authority Registration No: 1034779.

We are committed to providing a professional service to all our customers.

If you are unhappy then we want to hear about it so we can try to put things right. With this in mind, we have the following complaints procedure in place.

You can make a complaint by any reasonable means including telephone, letter, or email.

Our contact information:

Write to: Alliance Advisory Services 84 Penns Lane Sutton Coldfield West Midlands B72 1BL
Telephone: 012166 30171
Email: info@allianceadvisory.co.uk

The Financial Ombudsman

It is a service free of charge to consumers and you may refer the matter to the Financial Ombudsman Service (FOS) within six months from the date that you received a final response to your complaint.

You can contact the service using the following details:

Telephone: 0800 023 4567

Email: complaint.info@financial-ombudsman.org.uk

You can also visit their website and refer complaints to them online by visiting.

https://www.financial-ombudsman.org.uk/

Let us know if you need any extra help or support.

We are committed to providing a complaints service that is accessible to all our customers.

If you will have any difficulties with any elements of the process that is outlined above, or if there are circumstances that might mean we need to change the way in which we handle your complaint then please let us know when you tell us about your complaint.